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DELIVERY & RETURNS
RETURN TURNS and CONDITIONS
You can return the products you have purchased within 30 days from the invoice date. The original parcel and packaging of the product you will return must be intact. Products without packaging or spoilt products are definitely not returned. You must send the delivery note and warranty certificate with the product you want to return. Products that cannot be returned due to their nature (Ex: Products that require one-to-one contact with the body during use, earrings, headphones, underwear, bikini), disposable products cannot be returned. In order for products such as DVD, VCD, CD, cassette, portable computer, mobile phone, consumables (toner, cartridge, etc.), cosmetic products to be returned, the packaging and / or protection tape must be absolutely unopened. If the product is invoiced on behalf of the company, a return invoice must be issued by the relevant company for the product.
Product Return Address:
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DELIVERY TERMS
Your products are supplied when your order is confirmed according to the stock status and then shipped. In order for your order to be approved, the price of the products you have purchased must be paid by credit card or money order. Approved orders will be delivered to cargo within 2-7 business days.
DOCUMENTS TO BE SUBMITTED DURING DELIVERY
In accordance with the new rule to be applied in shipment acceptance based on the Procedures and Principles for Security Measures Regarding Postal Shipments approved by the decision of the Information Technologies and Communication Board dated 27/12/2016 and numbered 2016/DK-YED/517, you must show your driver's licence, identity card or passport when receiving your products from the cargo officer or store personnel.